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Post by Gris on Aug 11, 2015 13:33:39 GMT
Hey I wanted to see if there was a way to get my in app purchase back. I got a new phone and I know I paid to get the ads removed
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Post by Jon on Aug 31, 2015 4:08:46 GMT
I also have a similar concern. I purchased this app with the no ads additional feature in my iPad for my son and downloaded the same app for my iPhone but I get the ads there. I don't see why that would happen if it's the same Apple ID. Come someone please help me with this. My son has special needs and this is one of the only apps that he is able to use. But with those ad banners and his lack of motor function, he constantly hits them which is why I bought the "No Ads" feature. I would really appreciate if this would get resolved. Thanks.
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Post by Steph on Nov 20, 2015 2:41:50 GMT
Same here. We bought this game and redone loaded with new phone same is and it has no option to restore purchase like other apps.
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Post by Jen on Feb 13, 2016 0:10:32 GMT
Same as others. Purchased ad free from my iphone and the ads show on my ipad. I don't see why it doesn't transfer like all my other apps.
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Post by Same here on Jul 10, 2016 9:35:22 GMT
Can't find a 'restore purchase' anywhere disappointing
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Post by Pugwash1973 on Nov 13, 2016 0:36:33 GMT
I also purchased all the in app purchases and when i instaled on my new ipad, i can not restore in app purchases. Something needs to be done as this is very frustrating and we should not have to pay again
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Post by pugwash1973 on Nov 13, 2016 0:49:17 GMT
I also purchased all the in app purchases, but when i reinstalled the app on my new ipad using my apple id, i was unable to restore my purchases, and there is no where in the app to give you an option to do this. I'd like your help, as this is very frustrating and we shouldn't have to pay again.
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Post by Jenni on Mar 20, 2017 4:13:38 GMT
Same as all the others. Paid for the remove ads. I see no responses except for more and more frustrated people...
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Post by Greg on Jun 25, 2017 22:22:08 GMT
Same thing. I paid to remove ads once and now they want me to pay again. Thanks for nothing.
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Post by Amanda on Jul 16, 2017 21:03:23 GMT
Same as others above... wow what great customer service. No replies from app support ever š
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Post by karline101 on Dec 21, 2017 0:56:49 GMT
Hey moderator why is there no responses to our issues
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Post by 12355 on May 17, 2018 2:54:36 GMT
I had this same problem but decided to just go ahead and repurchase, once I clicked it a message popped up saying I had already purchased and would I like to download for free.
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Post by Parent on Jul 11, 2018 14:55:21 GMT
Iām having the same problem! No way to restore in app purchases. If this is not resolved soon I will contact the App Store and repot your app. They will then block it on the App Store while they try to contact your company, when they realize all you have is a forum and no real contact info they will permanently remove your app.
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Post by Stephanie on Jan 2, 2019 11:02:09 GMT
I purchased the āno addsā but still the adds seem to pop up. I decided to just delete the app completely since I originally downloaded it for my 1 year old who seemed to lost interest in this app. Looking through my bank statement and realizing that the app is still being charge to me. I am unable to āunsubscribeā or delete it from anywhere! Has anybody been able to resolve this? Please help!!
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Post by paulb83 on Jan 5, 2019 8:33:23 GMT
I have also just paid to remove ads and it hasnāt done it even though it has taken my money. Why have there been no answers to this. Has anyone had any answers?
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